V. Troubleshooting
| Issue No. | Symptom | Troubleshooting Steps |
|---|---|---|
| 1 | No sound / Sound from only one ear | 1. Ensure the earbud plug is fully inserted; clean debris from your device’s audio port. 2. Check for cable/plug damage; test with another device to rule out port issues. 3. Adjust volume on the device/in-line controls and disable mute. |
| 2 | Microphone not working | 1. Clean debris from the microphone port. 2. Test with another device and check device microphone settings. 3. Inspect the cable for damage (contact after-sales if damaged). |
| 3 | Static noise / Muffled audio | 1. Wear the earbuds correctly and replace with a properly sized ear tip. 2. Clean debris from the ear tip mesh and microphone port. 3. Avoid pulling/bending the cable to prevent internal poor contact. |
| 4 | Static electricity in dry environments | 1. Avoid prolonged use in extremely dry conditions. 2. Touch a grounded metal surface with the earbuds to discharge static before use. |