Refund Policy

Last updated: September 15, 2026

1.1 Return terms and conditions

30-day no-reason return

Within 30 days from the date of receipt, you may request the return of your product package (core device and basic accessories) and receive a full refund.

Return condition requirements

The returned package must be in its original condition and fully functional. All original packaging (accessories and manuals) must be included.

Package integrity

Basic accessories purchased together with the core device — including the earbud heads, cable, and replacement ear tips — are part of the package and cannot be returned or refunded separately.

Damage or missing components

If a returned item is found to be damaged, missing components, or severely damaged in packaging, Dubbing AI reserves the right to deduct a portion of the refund based on the specific circumstances.

1.2 Refund process

Please contact support@dubbingai.io to submit your return request and provide:

Order number
Product SN (Serial Number)

After customer service review, you will be provided with the return address and operation instructions.